Terms and Conditions

Basic terms and conditions

  1. By using the Website and by clicking on the “Register Now” button on the Website, as may be applicable, you acknowledge that you have read and agree to be bound by these Terms and Conditions.
  2. The person using this website shall be known as the consumer hereafter. The service provider will be referred to as the provider for all purposes any deviation will be indicated.

Provider permits the use of this Website subject to the Terms and Conditions. By using this Website in any way, you shall be deemed to have accepted all the Terms and Conditions unconditionally. You must not use this Website if you do not agree to the Terms and Conditions.

Important Notice

These Terms and Conditions apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008 (the “CPA”).

Your attention is drawn to these Terms and Conditions because they are important and should be carefully noted.

  1. If there is any provision in these Terms and Conditions that you do not understand, it is your responsibility to ask the “provider” to explain it to you before you accept the Terms and Conditions or continue using the Website.
  2. Nothing in these Terms and Conditions is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you or provider in terms of the CPA.

By using the Website you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use the Website only with the involvement and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound to these Terms and Conditions and to be liable and responsible for you and all your obligations under these Terms and Conditions.

You agree that you will not in any way use any device, software or other instrument to interfere or attempt to interfere with the proper working of the Website. In addition, you agree that you will not in any way use any robot, spider, other automatic device, or manual process to monitor, copy, distribute or modify the Website or the information contained herein, without the prior written consent from an authorised representative of the provider (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website).

You may not use the Website to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful.

You may not in any way display, publish, copy, print, post or otherwise use the Website and/or the information contained therein without the express prior written consent of an authorised representative of the provider.

We respect your privacy and will take reasonable measures to protect it, as more fully detailed below.

Should you decide to register as a user on the Website, we may require you to provide us with personal information, all information given to the provider will be subject to these terms and conditions.

Should your personal information change, please inform us and provide us with updates to your personal information as soon as reasonably possible to enable us to update your personal information.

You may choose to provide additional personal information to us, in which event you agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.

Subject to any clause relating to this matter in the document, we will not, without your express consent:
use your personal information for any purpose other than as set out below:

  • in relation to the ordering, sale and delivery of Goods;
  • to contact you regarding current or new Goods or services or any other goods offered by us or any of our divisions and/or partners (unless you have opted out from receiving marketing material from us);
  • to inform you of new features, special offers and promotional competitions offered by us or any of our divisions and/or partners (unless you have opted out from receiving marketing material from us); and
  • to improve our product selection and your experience on our Website by, for example, monitoring your browsing habits, or tracking your sales on the Website; or

disclose your personal information to any third party other than as set out below:

  • to our employees and/or third party service providers who assist us to interact with you via our Website, email or any other method, for the ordering of Goods or when delivering Goods to you, and thus need to know your personal information in order to assist us to communicate with you properly and efficiently;
  • to our divisions and/or partners (including their employees and/or third party service providers) in order for them to interact directly with you via email or any other method for purposes of sending you marketing material regarding any current or new goods or services, new features, special offers or promotional items offered by them (unless you have opted out from receiving marketing material from us);
  • to law enforcement, government officials, fraud detection agencies or other third parties when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of these Terms and Conditions;
  • to our service providers (under contract with us) who help with parts of our business operations (fraud prevention, marketing, technology services etc). However, our contracts dictate that these service providers may only use your information in connection with the services they perform for us and not for their own benefit;
  • to our suppliers in order for them to liaise directly with you regarding any faulty Goods you have purchased which requires their involvement; and
  • to any Third Party Seller for purposes of sending you an invoice for any Goods purchased from such Third Party Seller, which disclosed information will be limited to your email address (refer to clause 13 above).

We are entitled to use or disclose your personal information if such use or disclosure is required in order to comply with any applicable law, subpoena, order of court or legal process served on us, or to protect and defend our rights or property.

We will ensure that all of our employees, third party service providers, divisions and partners (including their employees and third party service providers) having access to your personal information are bound by appropriate and legally binding confidentiality obligations in relation to your personal information.

We will –

  • treat your personal information as strictly confidential, save where we are entitled to share it as set out in this policy;
  • take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
  • provide you with access to your personal information to view and/or update personal details;
  • promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;
  • provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable notice and request; and
  • upon your request, promptly return or destroy any and all of your personal information in our possession or control, save for that which we are legally obliged to retain.

We will not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.

The provider undertakes never to sell or make your personal information available to any third party other than as provided for in this policy, unless we are compelled to do so by law. In particular, in the event of a fraudulent online payment, the provider is entitled to disclose relevant personal information for criminal investigation purposes or in line with any other legal obligation for disclosure of the personal information which may be required of it.

Whilst we will do all things reasonably necessary to protect your rights of privacy, we cannot guarantee or accept any liability whatsoever for unauthorised or unlawful disclosures of your personal information, whilst in our possession, made by third parties who are not subject to our control, unless such disclosure is as a result of our gross negligence.

If you disclose your personal information to a third party, such as an entity which operates a website linked to this Website or anyone other than the provider, the provider SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED BY YOU AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION TO THE THIRD PARTY. This is because we do not regulate or control how that third party uses your personal information. You should always ensure that you read the privacy policy of any third party.

  1. Disclaimer

The use of the Website is entirely at your own risk and you assume full responsibility for any risk or loss resulting from use of the Website or reliance on any information on the Website.

Any and all information contained on this website can be subject to change without prior notice. The provider will not accept any liability of whatsoever nature for any change in information on the website.

The provider disclaims liability for any damage, loss or expenses, whether direct, indirect or consequential in nature, arising out of or in connection with your access to or use of the Website and/or any content therein.

Any views or statements made or expressed on the Website are not necessarily the views of the provider, its directors, employees and/or agents.

In addition to the disclaimers contained elsewhere in these Terms and Conditions, the provider also makes no warranty or representation, whether express or implied, that the information or files available on the Website are free of viruses, spyware, malware, trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise, disrupt, disable, harm, jeopardise or otherwise impede in any manner the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way. You accept all risk associated with the existence of such viruses, destructive materials or any other data or code which is able to corrupt, compromise, jeopardise, disrupt, disable, harm or otherwise impede in any manner the operation or content of a computer system, computer network, any handset or mobile device, or your hardware or software, save where such risks arise due to the gross negligence or wilful misconduct of  the provider, its employees, agents or authorised representatives. The provider thus disclaims all liability for any damage, loss or liability of any nature whatsoever arising out of or in in connection with your access to or use of the Website.

Linking to third party websites

This Website may contain links or references to other websites (“Third Party Websites”) which are outside of our control, including those of advertisers. These Terms and Conditions do not apply to those Third Party Websites and The provider is not responsible for the practices and/or privacy policies of those Third Party Websites or the “cookies” that those sites may use.

Notwithstanding the fact that the Website may refer to or provide links to Third Party Websites, your use of such Third Party Websites is entirely at your own risk and we are not responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from your use of such Third Party Websites or your reliance on any information contained thereon.

Limitation of liability

The provider cannot be held liable for any inaccurate information published on the Website and/or any incorrect prices displayed on the Website, save where such liability arises from the gross negligence or wilful misconduct of the provider, its employees, agents or authorised representatives. You are encouraged to contact us to report any possible malfunctions or errors by.

The provider shall not be liable for any direct, indirect, incidental, special or consequential loss or damages which might arise from your use of, or reliance upon, the website or the content contained in the website; or your inability to use the website, and/or unlawful activity on the website and/or any linked third party website.

YOU HEREBY INDEMNIFY THE PROVIDER AGAINST ANY LOSS, CLAIM OR DAMAGE WHICH MAY BE SUFFERED BY YOURSELF OR ANY THIRD PARTY ARISING IN ANY WAY FROM YOUR USE OF THIS WEBSITE AND/OR ANY LINKED THIRD PARTY WEBSITE.

Availability and termination

We will use reasonable endeavours to maintain the availability of the Website, except during scheduled maintenance periods, and are entitled to discontinue providing the Website or any part thereof with or without notice to you.

The provider may in its sole discretion terminate, suspend and modify this Website, with or without notice to you. You agree that The provider will not be liable to you in the event that it chooses to suspend, modify or terminate this Website other than for processing any orders made by you prior to such time, to the extent possible.

Availability and termination

We will use reasonable endeavours to maintain the availability of the Website, except during scheduled maintenance periods, and are entitled to discontinue providing the Website or any part thereof with or without notice to you.

The provider may in its sole discretion terminate, suspend and modify this Website, with or without notice to you. You agree that The provider will not be liable to you in the event that it chooses to suspend, modify or terminate this Website other than for processing any orders made by you prior to such time, to the extent possible.

Notices

The provider hereby selects 5 Bellis Street 5, Kilner Park, Pretoria 0186

as its address for the service of all formal notices and legal processes in connection with these Terms and Conditions (“legal address”). The provider may change this address from time to time by updating these Terms and Conditions.

You hereby select the delivery address specified with your order as your legal address (domicilium citandi et executandi) where all notices, legal documents and the like can be served on you.

Notices must be sent either by hand, prepaid registered post, telefax or email and must be in English. All notices sent –

  • by hand will be deemed to have been received on the date of delivery;
  • by prepaid registered post, will be deemed to have been received 15 business days after the date of posting;
  • by email will be deemed to have been on the date indicated in the “Read Receipt” notification. ALL EMAIL COMMUNICATIONS BETWEEN YOU AND US MUST MAKE USE OF THE “READ RECEIPT” FUNCTION to serve as proof that an email has been received.

Information

For the purposes of the Electronic Communications and Transactions Act, 25 of 2002 (The ECT Act), The provider’s information is as follows, which should be read in conjunction with its product descriptions and other terms and conditions contained on the Website:

Full name: KuriAmé (Pty) Ltd
Main business: Online retailer
Physical address for receipt of legal service: 5 Bellis Street, Kilner Park, Pretoria 0186
Office bearers: Francois Booyse
Phone number: 082 901 8506
Official email addressinfo@kuriame.co.za

General

The provider may, in its sole discretion, at any time and for any reason and without prior written notice, suspend or terminate the operation of the Website or the user’s right to use the Website or any of its contents subject to us processing any orders then already made by you.

You may not cede, assign or otherwise transfer your rights and obligations in terms of these Terms and Conditions to any third party.

Any failure on the part of you or The provider to enforce any right in terms hereof shall not constitute a waiver of that right.

If any term or condition contained herein is declared invalid, the remaining terms and conditions will remain in full force and effect.

No variation, addition, deletion, or agreed cancellation of the Terms and Conditions will be of any force or effect unless in writing and accepted by or on behalf of the parties hereto.

No indulgence, extension of time, relaxation or latitude which any party (the “grantor”) may show grant or allow to the other (the “grantee”) shall constitute a waiver by the grantor of any of the grantor’s rights and the grantor shall not thereby be prejudiced or stopped from exercising any of its rights against the grantee which may have arisen in the past or which might arise in the future.

These Terms and Conditions contain the whole agreement between you and The provider and no other warranty or undertaking is valid, unless contained in this document between the parties.

The Materials and Services on this Site, as well as their selection and arrangement, are protected by copyright, trademark, patent, and/or other intellectual property laws, and any unauthorised use of the Materials or Services at this Site may violate such laws and these Terms of Use

Except as expressly provided herein, the provider does not grant any express or implied rights to use the Materials and Services. You agree not to copy, republish, frame, reverse engineer, or create derivative works based on the Site, its Materials, or its Services or their selection and arrangement, except as expressly authorised herein. In addition, you agree not to use any data mining, robots, or similar data gathering and extraction methods in connection with the Site.

Returns Policy

  1. Subject to the provisions of the CPA, products will not be credited in the event that you ordered the incorrect product or incorrect quantities of the product.

Products will only be credited with no handling fee, in the following cases:

  • The provider typed in the incorrect quantity or product.
  • The product is faulty the provider must always be notified).
  • The incorrect product was sent.
  • The product or the packaging was damaged.
  • The product was short packed by the provider.
  • In the exceptional event that an incorrect order is credited, a 25% handling fee of the value of the products invoiced will be charged.
  • Returns may only be made within 14 days after placing the order.

Procedure for return of product

  1. Send us a message requesting return of product on info@kuriame.co.zawith the following information: Name & Surname, invoice number, reason for product return
  2. You will be contacted with a reference number and delivery address for the return of your products.
  3. Prepare the parcel to be sent back to the provider (include a copy of the invoice in the parcel).
  4. When we’ve received the parcel, it will be processed and a Credit Note will be sent to you via email or fax within seven working days.

Procedure for damaged or leaking product returns

  1. Immediately take a photograph and email/send this with your Name & Surname and invoice number to 061 603 1888 or info@kuriame.co.za
  2. The photograph of the damaged or leaking product must first be approved by us. If approved, you will be notified. A replacement product will be sent with your next order.
  3. If the damage reflected on the photograph is not approved, you will be notified and you need to return the product to the provider for further investigation.

Procedure for returning a product that was part of a special offer

  1. If a product is faulty and part of a kit, you need only return the one (faulty) product and KuriAmé (Pty) Ltd will replace that product. Only the returned product will be replaced.
  2. If all products in the special offer are returned, all products will be replaced.
  3. If the product is damaged or leaking, a photograph reflecting the damage will be required as mentioned above.

IMPORTANT! Please note:

If a parcel is returned by post and not to the providers address given, you will be held responsible for the loss of the parcel and any associated costs.

Product pricing and availability

The Products displayed on the Website are subject to availability and will be delivered within the areas as determined by the provider. Available delivery areas are identified at the checkout process when the delivery address is entered, and it remains the responsibility of the customer to ensure the delivery address, including suburb and postal code, is correct.

The provider cannot guarantee availability of stock but will endeavour to source stock where possible to fulfil your order. Where items cannot be delivered, the provider will endeavour to contact the customer based on the information provided, and offer either the option to cancel the order or reduce the quantities, where applicable. If we are unable to supply each and every item ordered or in the quantities ordered and cannot contact the customer the customer nevertheless agrees to accept delivery and make payment for the items correctly delivered.

You will be charged the prices that are reflected on the Website, subject to availability. Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations.

Confirmation of orders

Orders placed online constitute your offer to purchase subject to these terms. Your offer is deemed to have been accepted by us when you receive our confirmation of your order. Failure by us to formally confirm or notify acceptance shall not affect the validity of the sale or the enforceability thereof.

Delivery Confirmation

On receipt of your order we will send you an email describing the products and services you have ordered. These communications confirm we have received your order, but do not represent any acceptance of your offer to purchase products or services from us. We are not legally obliged to provide the products and services to you during the offer process. The contract between you and KuriAmé (Pty) Ltd will only be completed when we dispatch the products to you. Any products or services on the same order which have not been dispatched to you do not form part of that contract. Delivery dates are estimates only, and as we process your order we will inform you if any products or services on your order turn out to be unavailable or delayed for any reason.

Cancellation

You will only be able to cancel orders up to midnight on the day prior to the date of delivery. We reserve the right not to refund the delivery in respect of any late cancellations. If you cancel your payment for any reason or if your payment method should cease to be valid for whatever reason, you will nevertheless be bound to pay to the full purchase price, including all costs incurred by us relating to the recovery thereof. Without prejudice to any other rights or remedies in law, we reserve the right to cancel forthwith any sale and/or your registration in the event of your breach any of the terms.

Risk and Ownership

Risk in the products shall pass to you by acceptance of the products by your authorised representative on delivery. We will retain ownership in the products until payment has been received in full.

Intellectual Property

All intellectual property rights, including copyright, in all materials, including trademarks, logos, photographs, images, text and other graphics which form part of the Website are owned by the provider alternatively the provider is the lawful licensee thereof. Such rights are protected by both South African and international intellectual property laws. All data and information communicated to or from the Website and/or any Website information as well as the database is the sole property of the provider.

Collection of Cookies

A cookie is a piece of information that is deposited on your computer’s hard drive by your web browser when you use our computer server. The cookies enable us to recognise you and give us information about your previous visits. Most browsers accept cookies automatically, but usually you can alter your settings to prevent automatic acceptance. If you choose not to accept cookies, this may disable some of the features of our Website. The information that we collect and may share with our advertisers is anonymous and not personally identifiable. It does not contain your name, address, telephone number or email address.